How-tos
Set the escalation policy and channel routes (owners and admins)
- Inbox → Escalation policy: set the timeout in minutes, the action on timeout and optionally a Slack channel ID to nudge. Save policy.
- Inbox → Notification & approval channels: add bindings by scope (org or owner/repo), kind (progress, handoff, needs help, approval or any) and Slack channel ID.
- A delivery started from a Slack thread always reports into that thread, whatever the routes say.